Privacy Policy

Introduction

Beulah Park Water System ("we," "us," or "our") operates the water alert notification service at optin.beulahparkws.org. This Privacy Policy describes how we collect, use, store, and protect your personal information when you sign up to receive SMS text message alerts about water service disruptions, repairs, and boil water notices.

By providing your information and opting in to our SMS alert service, you agree to the practices described in this Privacy Policy.

Information We Collect

When you sign up for our SMS alert service, we collect the following personal information:

• Full name — to identify subscribers in our system.
• Mobile phone number — to send you SMS alert messages.
• Opt-in consent record — a record that you agreed to receive messages, including the date and time of your consent.

We do not collect email addresses, physical addresses, payment information, or any other personal data through this service.

How We Use Your Information

We use your personal information solely for the following purposes:

• To send you SMS text message alerts about water main repairs, service outages, boil water notices, and related service updates affecting the Beulah Park water system.
• To manage your subscription (process opt-in, opt-out, and help requests).
• To maintain records of consent as required by applicable regulations.

We will never use your phone number or personal information to send marketing, promotional, or advertising messages. Our alert service is strictly limited to water system service notifications.

Sharing of Information

We do not sell, rent, lease, or share your mobile phone number or any personal information with third parties for marketing or promotional purposes.

We may share your information only in the following limited circumstances:

• SMS delivery provider: We use Twilio, a third-party communications platform, to deliver text messages to your phone. Twilio receives your phone number solely for the purpose of transmitting messages on our behalf and is bound by their own privacy policy and data protection obligations.
• Legal requirements: We may disclose your information if required to do so by law or in response to a valid legal request from a government authority.

Data Storage and Security

Your personal information is stored in a secure database on our local server infrastructure. We implement reasonable administrative and technical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.

We retain your information for as long as you remain subscribed to our alert service. If you unsubscribe, we may retain a record of your phone number and opt-out status to ensure we honor your request and do not send you further messages.

Your Rights and Choices

You have the following rights regarding your personal information:

• Opt out: You may unsubscribe from SMS alerts at any time by replying STOP to any message you receive from us. You will receive a confirmation message and no further alerts will be sent.
• Get help: Reply HELP to any message for assistance and contact information.
• Request your data: You may contact us to request a copy of the personal information we hold about you.
• Request deletion: You may contact us to request that we delete your personal information from our system.
• Correct your information: You may contact us to update or correct your personal information.

Children's Privacy

Our SMS alert service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify subscribers via SMS or by posting the updated policy on our website. The "Effective Date" at the top of this page indicates when this policy was last revised.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us:

Beulah Park Water System
Phone: (614) 595-2412
Website: beulahparkws.org